SHIPPING, RETURNS & DISCLAIMER
Shipping
We currently ship to Australia and New Zealand only.
Australian orders are sent via Australia Post or StarTrack. Once your order has been fulfilled and dispatched, you will receive an email notification with tracking details.
All of our products are handmade in small batches or made to order. Please allow up to 5 business days for your order to be prepared and shipped.
If your order includes a pre-order item, please note that your entire order will be held and shipped once all items are available.
Delivery & Lost Parcels
All orders are dispatched with Authority to Leave. Once a parcel has been marked as delivered by the carrier, we are not liable for lost, stolen, or missing parcels. It is the customer’s responsibility to ensure a safe delivery address is provided at checkout.
If you have concerns about delivery to your address, we recommend selecting a secure location or providing an alternative delivery address (such as a work address or parcel collect locker) at the time of ordering.
Damaged in Transit
Every order is carefully checked and packed before it leaves us. In the rare event that your order arrives damaged, please contact us within 48 hours of delivery at info@vesselscent.com with:
- A photo of the damaged item(s)
- Your order number or name
We will arrange a replacement for any items confirmed as damaged in transit.
Returns & Refunds
We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing.
Refunds or replacements are only considered in the following circumstances:
- The item arrived damaged or faulty
- The item is confirmed defective
To be eligible, you must contact us within 48 hours of delivery. The item must be returned to us within 2 weeks of delivery in its original packaging, with at least 80% of the product remaining. Items that have been significantly used do not qualify for a refund or replacement.
Where a refund is approved, it will be issued as a store credit or product exchange unless otherwise agreed.
Natural Products & Batch Variations
All of our mists, balms, and burner oils are handmade in small batches using completely natural ingredients. As a result, there will be slight natural variations in colour, texture, and scent from batch to batch. These variations are a characteristic of natural products and do not affect the quality or performance of the item.
Batch variation is not considered a fault and does not qualify for a return or refund.
Our Packaging
We use recyclable and reusable packaging wherever possible. Please dispose of all packaging responsibly.
Disclaimer
Our products are crafted with care using natural botanicals and aromatherapy principles. They are intended to support wellbeing, ritual, and personal practice. They are not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified health professional regarding any health concerns.
For external use only. Avoid contact with eyes. Keep out of reach of children and pets. Discontinue use if irritation occurs. If you are pregnant, nursing, or under medical care, please seek guidance before use.
If you have existing sensitivities to scent or essential oils, it is your responsibility to check the ingredients carefully and use discretion.
By purchasing and using our products, you accept full responsibility for your own health and wellbeing.
Contact Us
If you have any questions regarding your order, please reach out to us at info@vesselscent.com and we will be happy to help.